At ComfortHub, we are committed to delivering high-quality mattresses and ensuring customer satisfaction. We carefully inspect all products before dispatch. If you receive a mattress with a verified manufacturing defect or transit-related damage, we will take appropriate action in accordance with this policy.
By purchasing from our website, you agree to the terms outlined below.
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1. Reporting a Defect or Damage
Customers are required to inspect the mattress immediately upon delivery.
Any request for a refund, replacement, or defect claim must be submitted within 3 calendar days from the date of delivery.
To submit a claim, customers must provide:
- Order number and proof of purchase.
- Clear photographs of the mattress.
- Clear video evidence showing the reported defect or damage.
- A brief description of the issue.
Claims submitted after the 3-day reporting period may not be eligible for refund or replacement.
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2. Verification and Inspection
All claims are subject to review and verification by our Quality Assurance Team.
The company reserves the right to:
- Request additional photographs, videos, or information.
- Arrange an inspection of the mattress where necessary.
- Determine whether the issue is a manufacturing defect, transit damage, normal wear and tear, or customer-caused damage.
The company's assessment after verification shall be final.
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3. Refund Eligibility
A customer may be eligible for a full refund if:
- The claim is submitted within 3 calendar days of delivery.
- The reported issue is verified as a genuine manufacturing defect or transit-related damage.
- The mattress has not been misused, altered, damaged, or improperly handled after delivery.
- The customer provides sufficient evidence for verification.
Approved refunds will be processed through the original payment method within the applicable processing period.
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4. Replacement Policy
Where appropriate, the company may offer a replacement mattress instead of a refund.
Replacement requests are subject to the same verification process described in this policy.
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5. Conditions for Return
If a return is approved:
- The mattress must be returned in the same condition in which it was delivered. - The mattress must be free from stains, odors, burns, cuts, tears, liquid damage, or other signs of misuse. - The mattress must not be altered, modified, or repaired by any third party.
Failure to meet these conditions may result in rejection of the return request.
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6. Non-Refundable Situations
Refunds, replacements, or returns will not be accepted in the following situations:
- Claims submitted after 3 calendar days from delivery. - Change of mind after purchase. - Personal comfort preferences or firmness preferences. - Normal softening or settling of mattress materials over time. - Damage caused by improper use, negligence, accidents, pets, moisture, or improper storage. - Stains, odors, burns, cuts, tears, or unsanitary conditions. - Products that show signs of excessive use. - Claims submitted without sufficient supporting evidence. - Customized or special-order products. - Products altered or repaired by unauthorized persons.
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7. Fraudulent or False Claims
To protect our customers and maintain fair business practices, the company reserves the right to reject any claim that is found to be false, misleading, fraudulent, or unsupported by evidence.
If an inspection reveals that the mattress has been excessively used, intentionally damaged, misrepresented, or returned in an unhygienic condition, no refund or replacement will be provided.
The company reserves the right to take appropriate action in cases of fraudulent claims.
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8. Mattress Care Recommendation
Customers are strongly advised to use a mattress protector from the first day of use.
Claims relating to stained, unhygienic, or improperly maintained mattresses may be rejected.
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9. Limitation of Liability
The company's liability shall be limited to the value of the purchased product. The company shall not be responsible for any indirect, incidental, or consequential losses arising from the use of the mattress.
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10. Contact Information
For refund, replacement, or return assistance, please contact:
Email: support@comforthub.in
Phone: +91 84214 43695
Business Hours: 10am-7:30pm (Monday to Saturday)
Our team will review all genuine claims promptly and work toward a fair resolution.