Last Updated: 15/06/2026
Welcome to ComfortHub. These Terms & Conditions ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please refrain from using our website and services.
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1. Definitions
- "Company", "We", "Us", "Our" refers to ComfortHub.
- "Customer", "User", "You" refers to any person accessing the website or purchasing products from us.
- "Website" refers to our official online platform and related services.
- "Products" refers to mattresses and any other goods offered for sale by the Company.
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2. Eligibility
By using this website, you confirm that:
- You are at least 18 years of age or have the consent of a parent or legal guardian.
- You are legally capable of entering into binding agreements.
- The information provided by you is accurate and complete.
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3. Product Information
We strive to ensure that all product descriptions, specifications, pricing, and images are accurate.
However:
- Colors, fabrics, textures, and appearances may vary due to photography, lighting, screen settings, and manufacturing variations.
- Product images may be for illustrative purposes and may not always represent the exact fabric or color currently available.
- Customers may visit our factory, workshop, or showroom to select available fabric options where applicable.
- Fabric photographs or videos shared remotely are provided as references only, and actual colors may vary slightly.
- Minor variations in color, texture, stitching, dimensions, or finishing shall not be considered defects.
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4. Orders and Acceptance
- All orders are subject to acceptance and availability.
- The Company reserves the right to refuse, cancel, or limit any order at its sole discretion.
- An order shall be deemed accepted only after confirmation by the Company.
- We reserve the right to cancel orders in cases of pricing errors, stock shortages, suspected fraud, or other operational reasons.
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5. Pricing and Payments
- All prices displayed on the website are subject to change without prior notice.
- Applicable taxes, shipping charges, and additional fees will be disclosed during checkout where applicable.
- Full payment or agreed advance payment must be received before production or dispatch of the product.
- The Company reserves the right to refuse shipment until payment obligations are fulfilled.
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6. Custom Orders
Customized, made-to-order, special-size, or specially manufactured products may not be eligible for cancellation, return, exchange, or refund once production has commenced.
Customers are responsible for verifying all measurements, specifications, and customization details before confirming an order.
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7. Delivery and Shipping
- Delivery timelines provided by the Company are estimates only.
- Delays may occur due to weather conditions, transportation issues, supplier delays, public holidays, or circumstances beyond our control.
- The Company shall not be liable for losses resulting from delivery delays.
- Customers must ensure that delivery access is available and suitable for the ordered product.
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8. Inspection Upon Delivery
Customers must inspect products immediately upon delivery.
Any manufacturing defect, transit damage, or product issue must be reported within 3 calendar days of delivery along with clear photographs and video evidence.
Claims submitted after this period may not be eligible for review under our Refund & Return Policy.
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9. Refunds and Returns
Refunds, returns, and replacements are governed exclusively by our Refund & Return Policy.
Customers are encouraged to review the Refund & Return Policy before placing an order.
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10. Warranty
Any warranty offered by the Company shall be governed by the specific warranty terms provided with the product.
Warranty coverage does not include:
- Normal wear and tear.
- Improper use or misuse.
- Accidental damage.
- Stains, burns, cuts, or liquid damage.
- Unauthorized modifications or repairs.
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11. Intellectual Property
All content on this website, including:
- Logos
- Product photographs
- Product descriptions
- Text
- Graphics
- Videos
- Designs
is owned by or licensed to the Company and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, or used without prior written permission.
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12. Prohibited Activities
Users shall not:
- Use the website for unlawful purposes.
- Submit false, misleading, or fraudulent information.
- Interfere with website functionality or security.
- Attempt unauthorized access to systems or data.
- Copy or misuse website content.
The Company reserves the right to suspend or terminate access for violations of these Terms.
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13. Limitation of Liability
To the fullest extent permitted by law, the Company's liability shall be limited to the amount paid by the customer for the relevant product.
The Company shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of the website or products.
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14. Force Majeure
The Company shall not be responsible for failure or delay in performance resulting from events beyond its reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fires
- Government actions
- Strikes
- Transportation disruptions
- Power failures
- Pandemics
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15. Changes to Terms
The Company reserves the right to update, modify, or revise these Terms & Conditions at any time without prior notice.
Updated Terms shall become effective immediately upon publication on the website.
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16. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from the use of the website, products, or services shall be subject to the exclusive jurisdiction of the courts located in [City, State].
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17. Contact Information
For any questions regarding these Terms & Conditions, please contact:
ComfortHub
Email: support@comforthub.in
Phone: +91 84214 43695
Address: Ashmeera Foam House,Balaji Hotel Lane, Pisoli,Pune-411060
By accessing this website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.